Client Services Manager
Company: Ziff Davis, LLC
Location: San Francisco
Posted on: October 16, 2024
Job Description:
IGN Entertainment is one of the leading Internet media companies
focused on video games and entertainment. IGN reaches more than
400MM monthly users around the world, and is followed by more than
60MM social and YouTube followers. IGN also publishes daily content
on 36 platforms including TikTok, Twitter, Facebook, Instagram and
Snapchat Discover. Established in 1996, IGN is headquartered in Los
Angeles, with offices in San Francisco, New York, and London. IGN
content is localized in 20 languages and 110 countries and hosted
on websites and native applications on mobile, connected TV, and
Xbox and PlayStation platforms. The Opportunity Come join IGN as a
Client Service Manager where you'll be responsible for the
day-to-day management of IGN's world-class client marketing
campaigns. In this role you will serve as the main point of contact
for the client as well as internal stakeholders including sales,
video production, design and project management for the campaigns
that we run. Client Service Managers are involved in campaigns at
the point a brief is received and will work with the pitch team to
understand what the campaign consists of and why it's being
proposed so that they can carry that understanding through to the
post-sale portion and advise the activation teams on what's
expected from the activity while also taking ownership for the
smooth running and delivery of the campaign. The client service
team sits within the wider global creative solutions team which has
offices in LA, New York, San Francisco, London and Sydney and is
responsible for conceptualizing and delivering custom campaigns for
IGN's advertisers. Custom campaigns can include any combination of
bespoke ad design, branded content, content sponsorship, events and
product launches that run across multiple platforms including
IGN.com as well as its social profiles such as Twitter, Snapchat,
Instagram, TikTok and Facebook. The successful candidate will be
able to demonstrate they have been responsible for working
cross-departmentally to bring projects to life and have a great
client-facing manner. Key Responsibilities
- Working with sales and creative strategy teams at the briefing
and pitch stage to help craft our response as well as gain a
thorough understanding of what our proposal is and why we're
suggesting it.
- Leading internal and external kick off calls and summarizing
pertinent information, requirements and expectations for those in
attendance.
- Collaborating with designers, video producers, ad ops, events
and social media leads to ensure teams are equipped with everything
necessary (e.g. information, assets, etc) to fulfill on booked
activity.
- Being the primary point of contact for anyone involved in the
campaign.
- Communicating with clients and sales on the status and progress
of their campaigns and updating on needs or status changes, if
necessary.
- Managing production budgets in conjunction with producers.
- Managing the overall campaign timeline and ensuring it is stuck
to and alerting relevant stakeholders of any potential changes to
it.
- Once launched, ensuring campaigns are promoted appropriately
and deliver on the expected goals/ KPIs.
- Analyzing and understanding the performance of campaigns and
feeding that information both into the wider post-campaign analysis
and the campaign ideation phase to advise on anticipated
performance and best practice improvements.
- Providing excellent customer service to IGN's clients and
taking responsibility for a client experience that builds and
fosters strong relationships as well as encourages repeat
business.Job Qualifications
- Passion for IGN, its content and its subject matter.
- Proven experience working effectively with cross-functional
teams (technical and non-technical) and all levels of management
(internally and externally).
- Great organizational skills.
- Experience working, and leading communications, with
clients.
- An objective, collaborative and composed approach to problem
solving.
- BA/BS Degree in business, marketing, communications or other
related field, or equivalent years of experience.
- 3+ years experience in digital media (media planning, account
management, sales, and digital advertising a plus).
- Strong written and in person communication skills (Email,
phone, in-person meetings).
- Strong understanding of advertising and content performance
metrics.Work Schedule: 40 hours per week, M-F, Standard Business
hours 9a - 6p, with possible hours before or after the typical work
day.Travel Requirements: There may be travel from time to time
based on projects and events.Physical Requirements: There are no
physical requirements for this role.Work Model: For applicants who
reside in or around Los Angeles, there will be a requirement to go
into our office 1-3 days per week.Our Culture and ValuesAt IGN, we
believe diversity stimulates creativity, promotes the exchange of
new ideas, and enriches our personal and professional lives. We are
committed to championing diversity in all that we do, weaving
fairness and equity into the fabric of our organization, and
achieving a safe, welcoming, inclusive, and antiracist culture
where everyone belongs and everyone can thrive.Here's the good
stuff about us---
- You'll make an impact. We reach 400MM monthly unique users.
We're big time, but we're not afraid to give you real opportunities
to be epic and make a difference immediately.
- We've got a big presence, but a small team.
- We have fun. It's all about games and games are fun. Anyone can
offer a casual work environment, flexible hours, and benefits. We
can offer that and a place where you can squad up with your
coworkers in the arcade/game room.
- We're passionate about what we do. IGN employees understand our
users, because they are our users. We have a personal interest in
providing the best possible product.IGN offers competitive salaries
in addition to robust health and wellness focused benefits
including medical, dental, vision, life and disability benefits;
Flexible Spending accounts, 401(k) with company match, an Employee
Stock Purchase Plan, Pregnancy and Parental leave, Family Planning
Support via Maven, Flexible Time Off, Volunteer Time Off, Fitness
Reimbursement as well as employee-focused engagement and education
programs, including Employee Resource Groups and company-sponsored
events. If you're seeking a dynamic work environment where you can
see the direct impact of your performance, then IGN is the place
for you.IGN is an Equal Opportunity Employer. We celebrate
diversity and are committed to creating an inclusive and equitable
environment for all employees.We will ensure that individuals with
disabilities are provided reasonable accommodation to participate
in the job application or interview process, to perform essential
job functions, and to receive other benefits and privileges of
employment. Please contact us to request
accommodation.________________________________________Salary
Disclosure: Ziff Davis provides a range for the base pay. Factors
that may be used to determine your actual pay may include your
specific job related knowledge, skills, experience, and geographic
location. The base pay for this position ranges from $75k to $85k,
401K with company match, medical, dental, vision, and life
insurance, short and long-term disability, and a flexible time off
policy.
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Keywords: Ziff Davis, LLC, San Mateo , Client Services Manager, Executive , San Francisco, California
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