Product Manager II - Commerce Performance & Insights
Company: The Walt Disney Company
Location: San Francisco
Posted on: October 20, 2024
Job Description:
Disney Entertainment & ESPN TechnologyOn any given day at Disney
Entertainment & ESPN Technology, we're reimagining ways to create
magical viewing experiences for the world's most beloved stories
while also redefining Disney's media business for the future.
Whether that's evolving our streaming and digital products in new
and immersive ways, powering worldwide advertising and distribution
to enhance flexibility and efficiency, or delivering Disney's
unmatched entertainment and sports content, every day is a moment
to make a difference to partners and to hundreds of millions of
people around the world.
- Building the future of Disney's media business: DE&E
Technologists are designing and building the infrastructure that
will power Disney's media, advertising, and distribution businesses
for years to come.
- Reach & Scale: The products and platforms this group builds and
operates delight millions of consumers every minute of every day -
from Disney+ and Hulu, to ABC News and Entertainment, to ESPN and
ESPN+, and much more.
- Innovation: We develop and implement groundbreaking products
and techniques that shape industry norms and enhance how audiences
experience sports, entertainment & news.The Commerce, Growth &
Identity (CGI) team is dedicated to three business-critical areas
at Disney that will help transform its media business. They create
seamless user experiences for consumers who can choose from a wide
range of subscription plans, enabling more choice and flexibility.
The CGI team is also focused on building innovative and pioneering
capabilities that will drive subscriptions, engagement, and
monetization across Disney's streaming and digital products.At
Disney Entertainment, we are experiencing dramatic growth, reaching
225M total subscriptions globally across our streaming product
portfolio. As we continue growing across all our streaming services
(Disney+, Hulu, ESPN+, and Star+) we are looking for a product
management leader that thrives in a dynamic, fast-paced environment
and can meet opportunities and challenges head-on.Job SummaryWe're
seeking a Product Manager II - Commerce Performance & Insights to
support building tools and capabilities for real-time monitoring
and alerting across our Commerce, Growth, and Identity systems.
These large scale, distributed systems include a payments system
that processes billions of dollars of transactions annually, a
fraud system that can provide threat assessment under 20ms, a
Pay-Per-View system that enables purchasing of hundreds of Live
products per second and so many more. Also, you will assess the
performance of these systems and provide insights that benefit the
customers and the business. Additionally, in this highly visible
role, where you'll be working cross-functionally with product
managers, engineers, etc.The Commerce platform at Disney
Entertainment has experienced tremendous growth - supporting over
80 countries and 20+ currencies. Yet, we're still early on our
mission to provide entertainment around the world and project
significant growth ahead. We're looking for an entrepreneurial
spirit, who will take this growth ahead by embracing unconventional
thinking and providing "out-of-box" ideas. Being part of a driven
and enthusiastic team on growing products, you will get to make a
direct material impact on the future of The Walt Disney
Company.Responsibilities:
- Design and build automated real-time dashboards to monitor and
track performance of commerce systems
- Create and embed trigger-based alerts for anomaly detection in
real-time dashboards, and identify critical issues impacting
performance of systems
- Improve ways to capture data into existing tools like Adobe
Analytics, Looker, Tableau etc.
- Partner with engineering teams to investigate, troubleshoot and
resolve anomalies, and restore system health
- Collaborate with product to provide insights and
recommendations to improve the performance of core systems, and
enhance customer experience and business value
- Establish critical metrics for performance of key systems, and
develop a regular cadence to review them with senior
leadershipBasic Qualifications
- A minimum of 3 years of relevant work experience within
direct-to-consumer, e-commerce, finance/fintech, media, and/or
subscription services in domestic and/or international markets
- Bachelor's degree and/or equivalent work experience
- Experience with data visualization to demonstrate and explain
trends, patterns, outliers etc. to both technical and non-technical
audiences
- Experience with processing large, complex data sets, and
deriving actionable insights from the data
- Expertise with structured or unstructured databases, and data
processing languages such as SQL and Python
- You can weave data into a narrative and tell a story, and
recommend constructive next steps
- Strong written and verbal communication - from small group
discussions to group presentations, and through strong product
analytics memos that help drive alignment across multiple
teams
- Experience with anomaly detection, machine learning, and
artificial intelligence capabilities at a large scale is a plusThe
hiring range for this position in Santa Monica, CA and Bristol, CT
is $112,600 to $151,000 per year, and in NYC and Seattle is
$118,000 to $158,200 per year and in San Francisco $123,400 -
$165,400 per year based on a 40 hour work week. The amount of hours
scheduled per week may vary based on business needs. The base pay
actually offered will take into account internal equity and also
may vary depending on the candidate's geographic region,
job-related knowledge, skills, and experience among other factors.
A bonus and/or long-term incentive units may be provided as part of
the compensation package, in addition to the full range of medical,
financial, and/or other benefits, dependent on the level and
position offered.
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Keywords: The Walt Disney Company, San Mateo , Product Manager II - Commerce Performance & Insights, Executive , San Francisco, California
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