SECURITY PORTFOLIO MANAGER
Company: DaVita Inc.
Location: San Jose
Posted on: October 29, 2024
Job Description:
Security Portfolio ManagerJob Locations: US-CA-San Jose
Find out more about this role by reading the information below,
then apply to be considered.
Requisition ID: 2024-1284344Category: ManagementBusiness Unit:
AUSOverviewAllied Universal, North America's leading security and
facility services company, provides rewarding careers that give you
a sense of purpose. While working in a dynamic, diverse and
inclusive workplace, you will be part of a team that fuels a
culture that will reflect in our communities and customers we
serve. We offer medical, dental and vision coverage, life
insurance, retirement plan, employee assistance programs, company
discounts, perks and more for most full-time positions!Job
DescriptionAllied Universal is currently seeking a Client Manager
to lead a business segment in a designated region. The primary role
of the Client Manager is to enhance client experiences, build long
term meaningful client relationships and engage with employees that
deliver our services in the field. The individual will meet or
exceed operational goals by providing high-quality, professional,
competent and committed service and an outstanding client and
employee experience. To support and ensure success in this role, we
provide a comprehensive, week-long management onboarding course
designed to provide best practices, tools and
guidance.RESPONSIBILITIES:
- Set the direction, tone, and client-specific plan for achieving
agreed-upon service levels and meeting actionable expectations for
delivering measurable results.
- Focus on hiring, development, and retention of appropriate
security officers and Operations Managers and Field Supervisors
overseeing remote managed business.
- Communicate high service level expectations consistently to the
team to ensure client and employee satisfaction and retention.
- Engage regularly with clients to share his/her expertise to
enhance the value of Allied Universal's offering.
- Assist in coordinating the day-to-day team effort of Operations
Managers and other assigned personnel to ensure that services are
delivered in a quality and cost effective manner.
- Manage the delivery of services through subordinate team and
fill in for them and the District Manager in their absence or as
requested or required.
- Work with assigned personnel to ensure that all contractually
scheduled hours are met with a minimum of unbilled overtime.
- Coach, counsel, and develop assigned personnel to assist with
their opportunity for advancement/promotability.
- Capably utilize WinTeam for scheduling and billing, and to
produce reports that require interpretation and action for
effective business management.
- Enforce Allied policies as outlined by the handbooks and
executive memos.
- Work with all levels in the organization to identify, analyze
and solve problems and create opportunities for continuous
improvement.
- Act as liaison between Allied Universal and the customer to
foster customer intimacy, including travel to/from face to face
meetings.
- Maintain confidentiality of all information and data.
- Keep records and prepare accurate and timely reports both
manually and through automated methods.
- Maintain regular attendance to ensure avoidance of
unpredictable, frequent and/or ongoing late arrivals and chronic
tardiness.
- Perform other related duties and responsibilities as assigned
or required.
- Actively participate in community and business related
organizations.QUALIFICATIONS:
- Bachelor's degree in Criminal Justice, Business Administration
or a related field.
- Minimum three (3) years of experience in a service
industry.
- Proven strong service orientation, excellent interpersonal,
leadership and organizational skills.
- Ability to develop and grow client relationships.
- Ability to make decisions and conduct courageous
conversations.
- Manage multiple tasks with ability to manage multiple
priorities, complex situations, a diverse team of employees and
client requirements on an ongoing basis.
- Excellent verbal and written communication skills with the
ability to communicate in a timely manner any changes or
recommendations that could have impact on our service image or
brand.
- In-depth understanding of financial performance.
- Ability to work in a team-oriented management environment while
having an entrepreneurial attitude.PREFERRED QUALIFICATIONS:
- Proprietary security services or military/law enforcement
experience.
- Previous Customer Service, Account Management, Sales,
Facilities Management, Military or Law enforcement experience.Key
Competencies: Interpersonal Skills, Deliver Results, Client Focus,
Time Management, Financial Management, Problem Solving, Conflict
Management, Timely Decision Making, and Accountability.BENEFITS:
- Medical, dental, vision, basic life, AD&D, and disability
insurance.
- Enrollment in our company's 401 (k) or Supplemental Income
Plan, subject to eligibility requirements.
- Eight paid holidays annually, five sick days, and four personal
days.
- Vacation time offered at an accrual rate of 3.08 hours
biweekly. Unused vacation is only paid out where required by
law.
- Pay Rate: $99,403.20 / year.CLOSING:Allied Universal is an
Equal Opportunity Employer. All qualified applicants will receive
consideration for employment without regard to race/ethnicity, age,
color, religion, sex, sexual orientation, gender identity, national
origin, genetic information, disability, protected veteran status
or relationship/association with a protected veteran, or any other
basis or characteristic protected by law. For more information:
www.aus.comIf you have any questions regarding Equal Employment
Opportunity, Affirmative Action, Diversity and Inclusion, have
difficulty using the online system and require an alternate method
to apply, or require an accommodation at any time during the
recruitment and/or employment process, please contact our local
Human Resources department. To find an office near you, please
visit: www.aus.com/offices.
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Keywords: DaVita Inc., San Mateo , SECURITY PORTFOLIO MANAGER, Executive , San Jose, California
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