Desktop Support Technician/Trainer

Company: RAMS, Inc.
Location: San Francisco
Posted on: October 11, 2024

Job Description:

Salary Range: $53,560.00 To $63,953.00 AnnuallyYour role: Hire-Ability's i-Ability Desktop Technician/Trainer provides instruction, support, and supervision of program participants/trainees. This role facilitates quality control mechanisms and provides direct project services, serving as a single point of contact for end users to receive support and maintenance within SFDPH-BHS desktop computing environment.Essential Responsibilities include:

• Train, support, and supervise a group of consumer trainees with behavioral health conditions to obtain thorough knowledge of computers and information technology, and gain desktop support skills to enable employment in the tech-support field.
• Facilitates a range of instruction to Trainees on installing, diagnosing, repairing, maintaining, and upgrading computer hardware and related office equipment.
• Support major computer system and laptop imaging and deployment projects, in collaboration with IT team at BHS.
• Install, diagnose, repair, maintain and upgrade PC hardware and equipment to ensure optimal workstation performance.
• Coordinate with Vocational Rehab. Counselor to develop vocational plans for Trainees.
• Participate, along with IT Services Manager, on the curriculum development, program outreach and recruitment, and achievement of program/contract objectives.
• As needed, provide end-user assistance and timely follow-up.
• Travel to SFDPH-BHS worksites, as needed, to provide services & training.
• Participate in internal and external trainings/meetings, and professional development activities.Minimum Required Qualifications:
  • At least an Associate of Arts (AA) degree, required. Bachelor's degree, highly preferred.
  • At least two years project management and/or supervisory experience.
  • At least intermediate level of knowledge & skills in computer usage and information technology, required; Computer/IT Certification &/or work experience in administering Windows 7 and/or Windows 10, utilizing imaging software, Microsoft Server, SCCM, or Windows Deployment Services, very highly preferred.Other Preferred Qualifications:
    • Experience in Computer/IT technical training &/or classroom-teaching, and curriculum development/planning, very highly preferred.
    • At least one year of experience in vocational rehabilitation and/or behavioral/mental health care services, preferred.
    • Strong commitment to the philosophy, goals, & mission of RAMS in providing community based, culturally competent, and consumer-guided mental health services to the community.
    • Strong interpersonal and communication (written & verbal) skills and ability to work effectively and interact professionally with a diverse, multi-cultural, and interdisciplinary staff of all levels.
    • Familiarity with community behavioral health systems of care & resources in San Francisco, including the philosophy of care, levels of care for clinical services, and the delivery of such services, very highly preferred.
    • Commitment to engaging in professional development activities related to vocational IT and service strategies for the population of Hire-Ability.
    • Ability to provide bilingual & culturally competent services in Cantonese, Mandarin, Vietnamese, Tagalog, Spanish, highly preferred, due to the needs of populations served.
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Keywords: RAMS, Inc., San Mateo , Desktop Support Technician/Trainer, Professions , San Francisco, California